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ServiceNow ITOM Developer

2 years ago
Remote
Contract

Job Description

The Client is a rapidly growing, entrepreneurial, technology-driven department, seeking an experienced ServiceNow ITOM Developer with a strong background in Service Mapping, Software Asset Management, Event Management, Cloud Orchestration, and Operational Intelligence to join an established ServiceNow implementation team.

The Team:

This ServiceNow team currently supports a federal client in the Washington, DC Metro Area providing Agile delivery with a high focus on applying ServiceNow best practices to enable data governance strategy and maximize the reuse of common data elements to maintain high data quality.

Required Skills:

  • 5+ years experience developing on the ServiceNow platform
  • Understanding of network OSI layers, protocols and ports, network topologies, types, and technologies
  • Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST
  • Ability to write complex SQL statements and code in JavaScript
  • Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)
  • Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters
  • Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
  • Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
  • Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence, and Orchestration.
  • Experience with working or developing with JavaScript – HTML5, Jelly, jQuery, and AngularJS a plus
  • ServiceNow Certified System Administrator (CSA) required
  • Excellent communication skills
  • US Citizenship; must be eligible for Public Trust Clearance

Preferred Skills:

  • ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
  • Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing
  • ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
  • Experience supporting implementation efforts using the Agile/Scrum methodology
  • Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
  • ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred
  • ServiceNow Certified Developer Certification is a plus

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