Unlike other industries even in healthcare, it’s important that medical staff have quick access to digitally connected services and equipment so they can provide the best care possible for their patients without interruption from technical difficulties.Click here for more information


For Telecom industry it’s known as eTOM model which serves as a reference framework for categorising all the business activities of a service provider. It categorises them into different levels of detail according to their significance and priority for the business. The eTOM structure establishes the business language and foundation for the development and integration of BSS and OSS, respectively. eTOM provides a reference point and common language for service providers’ internal process (re)engineering needs, partnerships, alliances, and general working agreements with other providers. For suppliers, the eTOM framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that need to be supported by products using the common language of the service providers.Click here for more information


IT in higher education faces many of the same challenges organisations in any sector are up against. Beyond the issues of waste caused by duplication of work, re-work, variability and so on, separate IT divisions that do not effectively collaborate produce a disconnected and frustrating experience for the users, along with increased risk for the greater organisation. This is especially challenging in higher education where many of the customers are served by different IT shops. To them, it is all ‘Just IT’, but this quickly leads to frustration and disappointment when
they are given the run-around and bounced back and forth while trying to find the right people to help solve their problems. Click here for more information

Banking & Financial Services

Local and Multinational Banks and financial institution may improve their operational stability, to define and build a new customer centric operating model and empower the organisation to move to a culture of proactive service ownership.Click here for more information


Providing an excellent shopping experience in the very competitive retail industry is crucial for most enterprises. Retailers rely on technology to offer not only great service, but also unique and personalised experiences to their customers. With the introduction of technological advancements, such as augmented reality, digital signage, price scanners, point of sale info kiosks, and loyalty and rewards clubs, the IT Operations have to be able to support their extended network promptly and efficiently. Click here for more information